Wallet pass can't be added or isn't updating

Open the current card link on the phone where you want to save the Wallet pass. Adding and updating the pass requires an internet connection.

Apple Wallet pass cannot be added

1. On your iPhone, open the order or card email with the subject Your digital business card is ready or Your digital business cards are ready.
2. In the email or on the order page, click Add to Apple Wallet.
3. If the card is already in your account, open it under Cards and click Download Apple Wallet pass.
4. If the action fails, reload the page and open the current link again. Do not use an old download URL that you saved separately.

Card cannot be added to Google Wallet

1. Open the order or card email on the phone where you use Google Wallet.
2. Click Add to Google Wallet.
3. If the card is in your account, open it under Cards and click Add to Google Wallet.
4. If the action fails, reload the page and try again from the same current card link.

Installed Wallet pass is not updating

Only an Editable Card can be updated after purchase. A fixed card does not change.

1. Open the card in the editor and click Save changes.
2. Connect to the internet and reopen Apple Wallet or Google Wallet.
3. Wait a moment. The Wallet app controls when an available update becomes visible.
4. If needed, open the current Wallet link again. See Edit an Editable Card for the available editing options.

If you see Update delayed after saving, the Wallet update did not finish immediately. Wallet action failed means the requested Wallet action did not complete.

If the problem continues

Contact support. Include the Wallet provider, device, visible error message, and affected card name. Do not remove the installed pass before support has reviewed the problem.