I didn't receive an email

First, check which email address should receive the message. Depending on the action, this may be your checkout email, the email on the card, or your account email.

Check the address and message type

1. Match the missing email to the action:
   • The order email goes to the address entered during checkout.
   • A manually sent card email goes to the email address on the card.
   • The claim link and claim code for a purchase made without an account are included in the order or card email. There is no separate claim email.
   • An edit link goes to the email address on the card.
   • Verification and password emails go to your account email.
2. Check the spam or junk folder for the correct inbox.
3. Search for the relevant subject: Your digital business card is ready, Your digital business cards are ready, Edit your card, Your digital business card edit status, Please confirm your email address, or Reset your password.
4. Check the address for a typo. Use the correct address when you request the email again.

The order email is sent once the cards in the order have been created. If the order page still says Your wallet card is being created, keep the page open and check the status again later.

Request the email again

Use the option that matches the missing message.

Edit link

1. Open Edit your DigiCard.
2. Enter the address shown on the card in Email address on the card.
3. Click Send edit link.

Account verification email

1. On Verify your email address, click Resend email.
2. Open the new email and click Confirm Email Address.
3. Return to the verification page and click I've verified my email.

Password email

1. Open Reset your password.
2. Enter your account email in Email.
3. Click Send reset link.

Digital business card email

If the card is available in your account, open Cards and click the card. If the action is available, click Send to owner. The message goes to the email address saved on that card.

If the action appears for a completed card on an order page that is still available, click Send card to owner. For an order with several cards, click Send all card emails if the action is available. Cards already delivered to their current email address are not sent again.

If the email still does not arrive

Contact support. Include the message you expected, the recipient address, the approximate time, and the order number when relevant. Never send your password.