DigiCard
Pro
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Troubleshooting
Fix common problems with scanning, email delivery, checkout, and account access.
All troubleshooting articles
I didn't receive an email
Check the correct recipient address and request a missing card, edit, verification, or password email again.
I can't find my purchased card
Check the order status, card email, and correct account when a purchased digital business card is missing.
Wallet pass can't be added or isn't updating
Fix problems adding or updating a digital business card in Apple Wallet or Google Wallet.
Contact details are missing after scanning the QR code
Check the card type, current Wallet pass, and saved fields when contact details are missing after a QR code scan.
Checkout failed or was canceled
Check the cart, payment status, and active checkout attempt before starting checkout again.
Sign-in or account access isn't working
Check your sign-in method, password, and email verification when you cannot access your DigiCard Pro account.
Troubleshooting | DigiCard Pro Help Center