# I can't find my purchased card

Check the status on the order page first. The Wallet passes become available after payment is confirmed and the card has been created.

## Check the order status

1. Open the email with the subject **Your digital business card is ready** or **Your digital business cards are ready**.
2. In the email, click **Open my card** or **Open my cards**.
3. If the order page says **We are waiting for payment confirmation** or **Your wallet card is being created**, keep it open. It refreshes automatically.
4. Click **Check status again** if the displayed status does not change.

Without an account, the order page is available through the email link for 24 hours.

If the page says **Checkout cancelled** or **Payment failed**, your cards remain in the cart. Click **Return to cart**. If your payment provider still shows a payment or authorization, do not start another checkout. See [Checkout failed or was canceled](https://www.digicard.pro/help/checkout-failed-or-cancelled/index.md) for the next steps.

## Purchase made from an account

1. [Sign in with the same account](https://www.digicard.pro/login) that you used for checkout.
2. Open **Cards** in the app.
3. Click **Reset filters** if active filters are hiding the card.
4. Click the card you want to open.

If the card is missing, check that you signed in with the same email address and sign-in method used during checkout.

## Purchase made without an account

Open the email with the subject **Your digital business card is ready** or **Your digital business cards are ready**. In the order email, click **Open my card** or **Open my cards** within 24 hours. A separately sent card email includes **Add to Apple Wallet** and **Add to Google Wallet** when both Wallet passes are enabled for the card.

Creating an account later does not automatically attach a card purchased without one. Use the claim link or claim code in the order or card email. Follow [Add an existing card to your account](https://www.digicard.pro/help/add-existing-card-to-account/index.md) for the complete steps.

## If the card is still missing

[Contact support](https://www.digicard.pro/support). Include the order number, the email address used at checkout, and the payment ID when available. Do not send complete payment details or your password.