# Sign-in or account access isn't working

Start with the same sign-in method you used to create the account. If you registered through Google, resetting a password will not sign you in to that Google account.

## Check the sign-in method

1. Open the [sign-in page](https://www.digicard.pro/login).
2. Click **Continue with Google** if you created the account through Google.
3. Otherwise, enter your account email in **Email** and your password in **Password**.
4. Click **Sign In**.

If you see **Too many attempts. Please wait a moment and try again.**, follow that message. If you see a network error, check your internet connection first.

## Reset your password

1. On the sign-in page, click **Forgot password?**.
2. Enter your account email in **Email**.
3. Click **Send reset link**.
4. Open the email with the subject **Reset your password** and click **Choose a new password**.

A reset email is sent only for a password-enabled account. For a Google account, use **Continue with Google** instead.

## Verify your email address

1. On **Verify your email address**, click **Resend email** if the original message is missing.
2. Open the email with the subject **Please confirm your email address**.
3. In the email, click **Confirm Email Address**.
4. Return to the verification page and click **I've verified my email**.

See [I didn't receive an email](https://www.digicard.pro/help/email-not-received/index.md) for more checks.

## You are signed in, but purchased cards are missing

A card purchased without an account is not automatically attached to an account you create later. [Add the existing card to your account](https://www.digicard.pro/help/add-existing-card-to-account/index.md) with the claim link or claim code from the order or card email.

## If you still cannot access the account

[Contact support](https://www.digicard.pro/support). Include your account email, sign-in method, and visible error message. Never send your password or a password-reset link.