# Checkout failed or was canceled

Read the status on the return page first. Do not start a second checkout while the payment may still be awaiting confirmation.

## Checkout was canceled or payment failed

If the page says **Checkout cancelled** or **Payment failed**, your cards remain in the cart.

1. Click **Return to cart**.
2. Review the cards and check your internet connection.
3. Start checkout again only if your payment provider does not show a payment or authorization.

## Checkout is already in progress

The cart is locked against changes during an active payment attempt.

- Click **Continue checkout** to return to the current payment attempt.
- Click **Cancel checkout** to end the attempt and edit the cart again.

## Payment confirmation is still pending

If the page says **We are waiting for payment confirmation**, the payment has not reached a final state.

1. Click **Check status again**.
2. Do not start another checkout while this status is displayed.
3. Check the status with your payment provider as well.

DigiCard Pro processes the order after the payment provider confirms the payment. The Wallet passes are created afterward.

## Checkout does not start

1. If you are checking out without an account, turn on **I accept the Terms of Service and have read the Privacy Policy.**
2. Check your internet connection.
3. Reload the cart and try to start checkout again.

## A payment appears, but no card is created

Do not start another payment attempt. [Contact support](https://www.digicard.pro/support) and include the order number, payment ID, checkout email, and visible status. Do not send complete payment details.